The Practice Charter

Our aim is to provide the best possible care to our patients.

Our motto is Health through Partnership we believe that health care should be a partnership between health professionals and patients and we therefore employ a team approach of which the patient is a vital member.

We strive to:

• treat you as an individual with courtesy and respect at all times
• ensure the practice premises are clean, comfortable and accessible and that the surgery appointment times are available throughout the working day
• offer you a consultation for a non-urgent appointment with a doctor within 5 working days (except at holiday times)
• if medical circumstances require it, offer a same day consultation with an appropriate professional
• provide home visits to the genuinely housebound or seriously ill
• provide repeat prescriptions within 24 hours, subject to clinical need
• inform you of any expected delays when you arrive at the surgery
• give you access to your health records, subject to any limitations in the law and treat all information/personal details in the strictest confidence

We ask you to try to:

• share in the responsibility for your own health and co-operate with agreed treatment plans
• arrive in good time for your appointments and, if you have to cancel an appointment, please do so as soon as you can (preferably the previous day)
• make every effort to attend the surgery to make best use of nursing and medical time
• request your repeat prescriptions at least 24 hours in advance
• treat the practice team with courtesy and respect
• try to maintain a healthy lifestyle at all times
• inform us if you change your address or telephone number Please remember that a GP has right to remove patients from his/her list and may do so if
  1. a patient moves outside the practice area or
  2. a GP considers that there has been an irreversible breakdown in relationships with the patient. We only remove patients from our list in extreme circumstances.

We strive to:

• treat you as an individual with courtesy and respect at all times
• ensure the practice premises are clean, comfortable and accessible and that the surgery appointment times are available throughout the working day
• offer you a consultation for a non-urgent appointment with a doctor within 5 working days (except at holiday times)
• if medical circumstances require it, offer a same day consultation with an appropriate professional
• provide home visits to the genuinely housebound or seriously ill
• provide repeat prescriptions within 24 hours, subject to clinical need
• inform you of any expected delays when you arrive at the surgery
• give you access to your health records, subject to any limitations in the law and treat all information/personal details in the strictest confidence

We ask you to try to:

• share in the responsibility for your own health and co-operate with agreed treatment plans
• arrive in good time for your appointments and, if you have to cancel an appointment, please do so as soon as you can (preferably the previous day)
• make every effort to attend the surgery to make best use of nursing and medical time
• request your repeat prescriptions at least 24 hours in advance
• treat the practice team with courtesy and respect
• try to maintain a healthy lifestyle at all times
• inform us if you change your address or telephone number Please remember that a GP has right to remove patients from his/her list and may do so if
  1. a patient moves outside the practice area or
  2. a GP considers that there has been an irreversible breakdown in relationships with the patient. We only remove patients from our list in extreme circumstances.